The Parkway, Gatlinburg
For inns & cabins
"How do we get in after 10?" "Is that bear a problem?" "What is the wifi?" - your guests ask at 11pm in July, in six languages, while you are asleep for the first time this week. We build the concierge that answers instantly, in your inn's own voice, with your house rules and your favorite recommendations - and hands you the phone only when it truly needs you.
The innkeeper's 11pm
The modern innkeeper runs a text-based concierge desk from her pocket - check-in questions at 11pm, a German guest's breakfast question at 6am, and the bear inquiry in July that cannot wait. It is hospitality at its most personal and its most exhausting, and burnout is the leading cause of lovely inns changing hands.
The concierge bot answers like you on your best evening: your house rules, your trail advice, the restaurant you actually recommend - in the guest's language, instantly. You keep the one or two conversations a night that genuinely need a human. The rest of the hospitality happens while you sleep, which is the sustainable version.
En pleine pratique
In six languages, in your voice.
Pas de mise en scène : on travaille, on rit, on recommence.
The company
Founder
Nadine Compton
Ran a twelve-room inn for eleven years - the 11pm texts are her origin story. Builds every concierge's voice herself, because she knows exactly which answers must sound patient and which must sound delighted.
Engineer
Cato Berg
Builds the channel connections - the booking platforms, the smart locks, the guest messaging - so the bot answers where the guests already are. Formerly hotel-tech; now allergic to making innkeepers learn new software.
Voice & hospitality
Junie Walker
Writes the multilingual answer library: your inn's warmth in six languages. Trained in hospitality, ferocious about the bot never recommending the pancake house you dislike.
Client care
Merv Dolan
Onboarding, the seasonal update calls, and the October rush check-ins. Retired from the park service; knows the trail conditions before the bot does.
Work & rates
Everyone starts
Nadine, your guest messages, and an honest map: what the bot should answer, what stays yours, and whether your inn needs this yet. Sometimes the answer is "next season."
Free 45 minutes
$3,600build
Start here
Guest questions answered instantly in six languages - check-in, rules, wifi, recommendations - on your booking channels and by text. Monthly care $160.
$6,400build
Most booked
Concierge plus the operations brain: pre-arrival sequences, the turnover checklist bot for your cleaners, and the owner's morning report.
$9,500build + year
The property group
Multiple properties, shared voice, property-aware answers, and a year of seasonal updates. For the families running the inn plus four cabins - the actual shape of mountain hospitality.
All prices USD. AI platform fees (typically $40-150/month) paid by you directly - sized honestly in the consult, never marked up. Guest data stays on U.S. infrastructure, stays yours, and never trains anything.
How it goes
01
Nadine reads your actual 11pm messages - the real questions, the real languages. The bot's job description comes from this pile, and sometimes the answer is "later."
02
Junie records your answers to the fifty recurring questions - your warmth, your rules, your restaurant picks. The bot learns the inn, not the internet.
03
Cato connects your channels and smart locks. The demo answers your own guests' real questions on your own site before you pay the final half.
04
Go live before the rush; Merv checks in during it. The seasonal update calls are included for a year - trail conditions, bear season, the questions October invents.
Client stories
"Twelve rooms, and I had not slept through a Friday night in six years. The bot answers the Germans, the bear question, and the wifi at midnight in my voice. I slept through the entire Fourth of July weekend and cried a little at breakfast."
Lorraine B.
innkeeper, 59
"We run the inn plus five cabins. Property-aware answers ended the wrong-cabin-code confusion, and the turnover bot keeps my cleaners and my marriage in working order. Nadine ran an inn; it shows in every answer she writes."
Dale & Wanda P.
59 & 57
"It recommends the diner we love and never the pancake house we do not. This is a small thing that is somehow not small at all. Our guests think we never sleep; technically, now correct."
Priya & Sam R.
cabin owners, 48
// Before you book //
Contact
A sentence about your inn, your busiest season, and the question that always arrives latest. Nadine ran one for eleven years; she will understand completely.
TEL (865) 555-0166
Hours Mon-Sat 9am-5pm ET